Enlightened IT Services Limited (“Enlightened IT”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you do submit personal information via our web form or online chat, you can be assured that we will use your personal information only to support your continuing relationship with Enlightened IT.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you make customer enquiries or when you respond to communications from us.
The type of personal information we may collect could include, for example, your name and postal address, telephone number, email address,
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better services tailored to your individual needs.
How will we use your information?
We only use your information to support the services we provide for you. If you have contacted us via the contact form or web chat we may follow up with an email or phone call.
When will we disclose your information to others?
We may only disclose information about you and contact details to (i) Partnership companies we use as long as (ii) They are relevant to the request from yourselves.
Please note that Enlightened IT does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you and you are notified beforehand.
Enlightened IT may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to us (on the Enlightened IT Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to [email protected] or Data Protection Officer, Enlightened IT Services Limited, Enlightened House, 60 Featherbank Lane, Horsforth, Leeds, LS18 4NW
Please quote your name and address together with your mobile number (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Enlightened IT recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Enlightened IT is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Enlightened IT website and support portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Enlightened IT Services Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Enlightened IT’s website, to ensure effective systems operation and in order to prevent or detect crime.